XTN-F6D7868 | RETENTION TEAM LEAD
What is XTN-F6D7868 | RETENTION TEAM LEAD?
XTN-F6D7868 | RETENTION TEAM LEAD is a professional role at KMC Solutions Inc based in United States. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time
Duration: 1791511750
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
User Operations, Retention Team Lead
You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Our client enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers' work and to help them get the most out of our client’s work management product.
We are looking for an empathetic and creative problem solver to join our User Operations team. You will become a work management product expert focusing specifically on customer retention and billing issues. The body of work you would be completing would involve helping our customers continue to get value from their Asana subscription by retaining them as customers.
You will act as a primary liaison between UO, our finance team and our customers.
As a team lead, you will become an expert in the day to day work eventually transitioning into coaching/mentoring a team around you as you focus on accomplishing our KPIs. We are looking for someone to not only guide the agents in the work but also reviewing and providing feedback to have top notch quality responses and customer interactions.
What you'll achieve
- Become an expert in billing structures and retention flow
- Help customers with questions about their subscriptions and plans
- You’ll bring a critical eye to each support interaction, looking for efficiency and customer experience improvements to help us improve our operations
- Technical and pragmatic focus on customer support
- Become a team lead and learn to coach/mentor a team
About you
- Chat and email support experience a plus
- Excellent written and verbal communication skills in English
- Genuine passion for making customers feel happy and understood
- Tenacious work ethic and relentless attention to detail
- Deep sense of empathy for users
- Customer support/service experience
- Team lead- coaching/mentorship experience
Originally posted on Himalayas
What skills are required for this xtn-f6d7868 | retention team lead?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this xtn-f6d7868 | retention team lead?
This is a Type: Full Time position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1791511750 engagement period
How can I apply for this xtn-f6d7868 | retention team lead?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
KMC Solutions Inc (kmc-solutions-inc)
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