XTN-DD69669 | REPUTATION MANAGEMENT SPECIALIST
What is XTN-DD69669 | REPUTATION MANAGEMENT SPECIALIST?
XTN-DD69669 | REPUTATION MANAGEMENT SPECIALIST is a professional role at KMC Solutions Inc based in United States. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time
Duration: 1791511755
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
SOCi, the marketing platform for multi-location brands, is currently looking for an energetic self-starter that possesses exceptional written communication skills, a strong knowledge of social media—in particular, online review networks such as Yelp, Apartment Ratings, Facebook and Google My Business—and a keen attention to detail. The person in this role is responsible for monitoring and responding, in writing, to online reviews on behalf of our top property management and brand clients, in an extremely timely and professional manner. The person in this role will receive communication guidelines regarding specific situations, but the role requires someone who can respond thoughtfully and articulately representing our customers brand, style, tone and general customer care guidelines. The Reputation Management Specialist will work under a Professional Services Manager of Reputation Management and closely with customers and other specialists.
WHO WE ARE
SOCi is one of the fastest growing technology companies in the United States, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the customers we serve every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their digital presence. View more on our Awards & Accolades here!
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
- Conduct research, document findings and draft thoughtful and articulate responses to customer reviews
- Use and understand the SOCi reporting suite to ensure that Service Language Agreements are met on a weekly basis
- Using the SOCi platform, closely monitor and strategically respond to online reviews across various platforms (Yelp, Google My Business, Facebook, Apartment Ratings, etc.), including any reviews that may have been updated or received late in the platform
- Collaborate with SOCi customers via email and virtual meetings about their reputation management questions and concerns, and be able to provide high-level customer service to critical accounts
- Attend relevant meetings and update other Reputation Management Specialists, as necessary
- Perform special projects upon request
- Be able to bring forward creative solutions and ideas that will help improve the product and the role
- Strong customer service background with two or more years of customer-facing experience required
- Excellent English writing skills are required - including spelling, grammar and punctuation expertise
- Exceptional attention to detail is required
- After completing our extensive employee onboarding process, the ability to work independently is required
- Ability to work in a fast-paced environment is required
- Must have the ability to maintain focus and execute in a productive, consistent manner
- Experience in social media marketing, local marketing, reputation management is preferred
- Strong technical aptitude with platforms such as Facebook, Yelp, Google and others preferred
- University degree in communications, English, marketing, business, journalism, public relations, or related field is required
Originally posted on Himalayas
What skills are required for this xtn-dd69669 | reputation management specialist?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this xtn-dd69669 | reputation management specialist?
This is a Type: Full Time position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1791511755 engagement period
How can I apply for this xtn-dd69669 | reputation management specialist?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
KMC Solutions Inc (kmc-solutions-inc)
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