TikTok Shop - Product Operations Manager, Apps and API

Responsibilities

About the team
Our Partner Product team is responsible for our Open API Platform and TikTok Shop's App Ecosystem for 1P and 3P partners. This team focuses on products that will empower partners to collaborate with the platform together, providing rich and diverse service capabilities to help merchants and creators to operate more effectively and efficiently. We are looking for a product manager who will be responsible for collection of users' requirements and partner product design to provide our target users/clients with effective product solutions.

Responsibilities
- Responsible for the design and planning of international e-commerce open platform features and architecture, including but not limited to Open APIs and Open Platform products;
- Drive the GTM (Go-To-Market) strategy and execution for open platform products, ensuring achievement of key product metrics;
- Design e-commerce system integration solutions and API interfaces, providing high-quality API and integration solutions for platform partners;
- Deeply understand merchant needs and design end-to-end product solutions across merchants, operations, the platform, and consumers.

Qualifications

Minimum Qualifications
- Bachelor's degree or above, with a minimum of 3 years of relevant work experience.
- API-related experience and technical background.
- Strong system design, logical thinking, and data analysis skills, with solid business acumen.
- Excellent communication, collaboration, and project management skills, with the ability to adapt strategies and drive execution in complex environments.

Preferred Qualifications
- Experience in cross-border e-commerce, content e-commerce, or merchant services is preferred.
- Proficiency in SQL and Excel is required; experience using AI tools is a plus.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $102600 - $143640 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.