TikTok Shop - Content Creator Governance & Experience Operational Program Manager

Responsibilities

About the Team:

Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Responsibilities:
- Develop data-driven policies & programs to manage e-commerce creators' content operations performance and policy compliance. Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
- Analyse e-commerce creator ecosystem trends to identify & monitor risks, developing new signals & measurement mechanisms to enhance platform capabilities to detect & mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers & creators.
- Create & maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution & tracking.
- Drive cross-functional teams towards effective execution and delivery of key projects, and define new operational strategies for the implementation of external & internal feedback.
- Develop, launch and implement new operational workflows - in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy - to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
- Design, launch and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem. Act as an escalation point of contact to manage internal and external communications on all creator governance issues.

Qualifications

Minimum Qualifications:
- Bachelor degree.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
- Experience in explaining complex solutions in a simple way and able to influence others without authority.

Preferred Qualifications:
- Experience in explaining complex solutions in a simple way and able to influence others without authority.