Service Desk Analyst
What is Service Desk Analyst?
Service Desk Analyst is a professional role at Engio based in United States. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time
Duration: 1791513879
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
About Our Client
Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia.
Responsibilities
You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.
Requirements
- Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function.
- Demonstrated strong troubleshooting skills across hardware, software, and network issues.
- Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow).
- Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users.
- Ability to adapt to a rotational shift roster.
Technical Certifications
While not mandatory, candidates possessing the following certifications will be prioritized:
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator (MD-102)
- CompTIA A+ or Network+
- ITIL 4 Foundation
Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency
Note: Our team will only reach out to you if your application is selected for further consideration.
Originally posted on Himalayas
What skills are required for this service desk analyst?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this service desk analyst?
This is a Type: Full Time position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1791513879 engagement period
How can I apply for this service desk analyst?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Engio (engio)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying