Renewal Account Manager
What is Renewal Account Manager?
Renewal Account Manager is a professional role at Kong based in Singapore. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time
Duration: 1794195099
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
What You’ll Do:
• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with (CSMs) and (SEs) to address customer questions or technical requirements.
• Proactively identify and address at-risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win-win outcome.
• Identify and pursue upsell and cross-sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.
What You’ll Bring:
• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer-centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit .
Originally posted on Himalayas
What skills are required for this renewal account manager?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this renewal account manager?
This is a Type: Full Time position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794195099 engagement period
How can I apply for this renewal account manager?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Kong (kong)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying