Remote Call Center Patient Service Representative
What is Remote Call Center Patient Service Representative?
Remote Call Center Patient Service Representative is a professional role at Lone Star Circle of Care based in United States. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time / Salary: 15.75 - 16 USD
Duration: 1794211706
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
***Must live in Texas to be considered***
Remote Call Center Patient Service Representatives will begin employment at a starting rate of $15.75 (Non-Bilingual in Spanish) - $16.00 (Bilingual in Spanish) per hour.
Upon successful completion of the 90-day introductory period and mastery of all service lines, employees receive a $1.00 per hour increase.
This pay progression recognizes employees' successful completion of training, demonstrated proficiency across all service areas, and continued commitment to providing exceptional customer service.
We’re looking for motivated, patient‑focused professionals to join our team as Remote Call Center Patient Service Representatives!
A Day in the Life of a Remote Call Center Patient Service Representative may look like this:
- Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
- Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
- Assesses patient requests and implied needs, using probing and clarifying questions
- Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments
We ask our Remote Call Center Patient Service Representatives to possess a minimum of:
- High school diploma or GED preferred; additional work experience may be substituted in lieu of education
- Minimum of one (1) year of customer service experience
- Excellent computer skills and the ability to learn new computer programs efficiently
The following experience/skills are preferred:
- Six (6) months prior medical office or healthcare setting experience
- Minimum three (3) months call center experience
- Bilingual English/Spanish language and writing skills
Key Success Factors
Some key factors that will make an individual successful in this role:
- Strong communication skills and a positive, team‑oriented attitude
- Ability to work independently in a remote setting
- Comfortable navigating multiple systems during calls
- Dependable, punctual, and able to meet performance expectations
Originally posted on Himalayas
What skills are required for this remote call center patient service representative?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this remote call center patient service representative?
This is a Type: Full Time / Salary: 15.75 - 16 USD position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794211706 engagement period
How can I apply for this remote call center patient service representative?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Lone Star Circle of Care (lone-star-circle-of-care)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying