Product Manager II - GM Protection

JOB DESCRIPTION

Why GM Financial Protections?

GM Financial is targeting significant growth as it continues to develop the Protection/Insurance Products platform. Our team is responsible for bringing the branded General Motors F&I products to market and we work hands on with both our GM dealer partners and the GM enterprise to improve the performance and customer experience for all of our internal and external customers.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

RESPONSIBILITIES

About the role

If you're driven to get results and would like to collaborate within a growing and fast-paced digital marketing team, then GM Financial may be the right place for you. The Product Manager II - GM Protection is responsible for driving innovation and continuous improvement within the GM Financial B2C/B2B channels. Reporting to the VP Product Management, the Product Owner II - GM Protection will drive the execution of a roadmap of features and experiences that exceed customer expectations and meet business objectives. You're a collaborator who can work closely among developers, UX designers, marketers, analytics teams and operations leaders. You'll understand some of GM Financial's key digital customer channels and you'll be recognized as a fierce advocate for putting the customer at the center of everything we do.

In this role you will:

• Prepare well-structured backlog items in advance of team refinement sessions
• Write clear and complete acceptance criteria that cover core scenarios and key variations
• Break down high-level ideas into logical, incremental work that can be delivered iteratively
• Work with key stakeholders to identify and define business requirements
• Maintain backlog readiness to support sprint cycles and PI planning activities
• Coordinate and track cross-team dependencies and follow through on blockers to resolution
• Collaborate with engineering, architecture, internal GM Financial teams, and external partners to ensure requirements are complete and actionable
• Ensure backlog items accurately reflect business workflows, data requirements, and system interactions
• Apply AI tools to accelerate backlog preparation, improve requirement quality, and expand scenario coverage

QUALIFICATIONS

What makes you a dream candidate?

• Strong Product Management execution skills with the ability to prepare high-quality backlog items for team refinement
• Experience working in Agile or SAFe delivery environments supporting sprint and PI planning activities
• Ability to break down complex problems into structured scenarios and incremental work while identifying gaps, risks, and edge cases early
• Strong ability to own cross-team dependencies and ensure coordinated execution across internal GM Financial teams and external partners
• Working knowledge of the automotive F&I industry, including aftermarket products, lifecycle processes, and the roles of dealers, lenders, and third-party administrators
• Understanding of modern automotive digital retailing concepts and the ability to reason through cross-system workflows involving dealer management systems
• Understanding of automotive warranty, including the role of the service lane and claims management systems and processes.
• Working understanding of APIs, system integrations, and data dependencies with the ability to think beyond UI to system behavior and data flow
• Strong analytical, critical thinking, and problem-solving skills with a proactive approach to identifying and resolving issues
• Strong verbal and written communication skills with the ability to translate complex concepts across technical and business audiences

Education and Experience

• Bachelor's Degree in related field or equivalent work experience required
• 2-4 years' experience as a Product Owner/Manager on an Agile Scrum team required

Licenses and Certifications

• Agile Certifications required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 2-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

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