Pre-Sales Solutions Consultant

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. About the role - As a PreSales Solutions Consultant, you will be in a customer-facing role, and be responsible for helping both developers and non-technical users make the best use of our platform. You will also help manage and prioritize prospect/customer queries and follow through with the execution and resolution of any production incidents. You will partner with our Engineering, GTM teams and other cross-functional teams to provide the highest level of assistance and be a subject-matter expert to our clients around the world, particularly in India, the largest WhatsApp market. This role will be supporting the US timezone (5:00 PM to 2:00 AM IST). As a Presales Solutions Consultant, your primary responsibilities will include - Conducting product demonstrations for prospects, outlining various use cases and potential solutions - Documenting API integrations and solutions for internal and external stakeholders - Developing new use cases and turnkey solutions to aid sales and drive customer adoption - Communicating insights and aiding the product team in developing native integrations and product improvements - Managing and prioritizing prospect and customer queries and resolving any issues in a timely manner What will make you stand out - Ability to learn and work independently - You enjoy working directly with customers - Previous experience as a software engineer - Experience in a start-up work environment and/or experience as part of a distributed team - Experience working with customers across different time zones - Attention to detail - Self-motivated and diligent work ethic - Strong commitment to outstanding customer service - Ability to communicate confidently and concisely to both technical and non-technical audiences Requirements - Bachelor's degree in Computer Science, Engineering, or related field - Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences - 3+ years of experience in a technical pre-sales, solutions engineering, or a customer technical support role - Experience working with REST APIs or testing API integrations - A self-motivated, customer-centric work ethic with strong attention to detail - Experience working with customers across different time zones in a fast-paced, high-growth environment - Track record of developing innovative solutions to aid sales and drive customer success

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