Player Support Representative / Email Support - TALENT POOLING
What is Player Support Representative / Email Support - TALENT POOLING?
Player Support Representative / Email Support - TALENT POOLING is a professional role at Pole To Win International based in Philippines. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Contractor
Duration: 1794210942
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
About the CompanySide is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. For more information, visit
About This Opportunity
Please note, this listing is not for an immediate open position but for our Talent Pool. By applying, you express interest in being considered for future opportunities that align with your skills and experience.
These opportunities are contingent on client needs and project availability. As projects are initiated or client proposals are developed, we will review candidates from this pool and contact those who most closely align with the specific requirements of the player support opportunity.
Ready to Apply?
We’ve made it easy. Just click "Apply for this job"!
Requirements
Technical Requirements
- Windows 10+ or latest macOS (genuine copy preferred)
- Minimum 8GB RAM, SSD, and i5 or better processor
- 50+ Mbps internet speed with stable upload/download
- Microphone and audio support
- 1–2 USB-A ports (for our secure access device)
Required Skills
Tech & Support
- Troubleshoot and resolve game-related issues
- Handle multiple chats, emails, and calls
- Document actions clearly in ticket systems
Soft Skills
- Problem-solving, empathy, and concise communication
- Adaptable across games, tools, and policies
- Time-efficient without sacrificing quality
Professionalism
- Player-first mindset with policy awareness
- Accountable, collaborative, and security-conscious
- Calm under pressure, friendly in tone
Language
- Grammar-checked, clear, consistent writing
- Follow internal style and phrasing guides
Bonus Points
- Zendesk, Salesforce, or similar ticketing experience
- Knowledge of game mechanics, updates, and consoles (PlayStation, Xbox, PC)
- Passion for gaming and player communities
Benefits
What’s in It for You
- Work directly with global gamers and improve real-time support skills
- Gain hands-on experience with technical troubleshooting and gaming platforms
- Be part of a collaborative, fun, and supportive team environment
Originally posted on Himalayas
What skills are required for this player support representative / email support - talent pooling?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this player support representative / email support - talent pooling?
This is a Type: Contractor position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794210942 engagement period
How can I apply for this player support representative / email support - talent pooling?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Pole To Win International (pole-to-win-international)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying