Platform Product Manager Intern (TikTok Platform safety) - 2027 Start

Responsibilities

About Our Team
Our Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experience.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities:
-Platform Product Design & Delivery: Assist in driving platform product feature development, including requirements gathering, solution design, project execution, and launch.
-Distribution Strategy Product Design: Assist in developing product strategies for intelligent moderation workflows and task assignment/distribution, with the goal of improving operational efficiency and quality.
-AI Capability Productization: Assist in integrating AI capabilities into platform product development, supporting the integration and application of various AI models (e.g., LLMs) within the platform.
-Data Capability Building: Assist in defining key business metrics frameworks, data definitions, and attribution logic; support the development of real-time dashboards and metric attribution dashboards.
-Project Management: Track progress on key projects and collaborate with engineering, algorithm, operations, and policy teams to drive on-schedule delivery.
-Daily Operations: Support day-to-day platform management, configuration, strategy analysis, case analysis, and performance evaluation to help improve refined operational capabilities.

Qualifications

Minimum Qualifications
- Individuals who are completing or have recently completed a Bachelor's program or above, majors in Computer Science, Information Management, Artificial Intelligence, Mathematics, Data Analytics, or related fields preferred;
- Language & Collaboration: Working languages are Chinese and English; Proficiency in Chinese is required primarily to facilitate coordination and communication with Chinese counterpart partners.
- Experience supporting cross-regional collaboration is a plus.

Preferred Qualifications
- Interest & Direction: Genuine interest in internet platform governance, content safety, strategy products, or AI applications; strong sense of responsibility and intellectual curiosity.
- Core Skills: Strong logical analysis, structured thinking, and cross-functional collaboration skills; ability to break down complex problems and drive execution; excellent written and verbal communication skills, with the ability to clearly articulate requirements, solutions, and conclusions.
- Internship/Project Experience: Prior internship or project experience in product, strategy, operations, data analytics, or AI exploration is a plus.