Payments Product Manager - Transaction Services

JOB DESCRIPTION

The Transaction Services team is responsible for building applications that connect internal Kroger clients to external partners for processing payments.

Own and drive a product from vision, through design, to requirements, and finally delivery. Facilitate within a larger cross-functional team to solve business problems. Work with significant autonomy and freedom, requiring little oversight. This autonomy, however, will be within a broader strategy set by a Senior Product Manager and/or Group Product Manager. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

- Identify product requirements and future enhancements through collaborative engagements to support product strategies
- Create, maintain and communicate product catalog roadmaps, including near-term delivery and 1-2 year product evolution, to engage stakeholders across the organization in aligning and supporting company and business unit strategies
- Create highly collaborative cross-functional partnerships across the Kroger matrix organization
- Identify, measure and improve key product catalog metrics to enhance the customer/user experience, and create a compelling, relevant product vision using web metrics, customer/user loyalty/insights, customer/user feedback/research and internal operational metrics
- Identify opportunities to create best-in-class capabilities by leveraging customer & user feedback and team knowledge/expertise in order to connect company strengths with available resources
- Develop a product plan and deliver breakthrough experiences to market by working with technical and non-technical partners; measure output, improve execution and continuously deliver production expectations
- Model Agile principles by maintaining a groomed backlog and providing 1-N prioritization for backlog
- Set criteria for Minimum Viable Product to increase the speed/frequency with which enhancements and new capabilities are delivered
- Travel to work locations to attend company meetings
- Travel to interview/observe the users and/or customers
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum
- Bachelor's Degree computer science, business, marketing, management or equivalent practical experience
- 3+ years of software development, product management or business analyst experience in an technology business with demonstrated success in sales and/or customer use through the delivery of new/evolving products
- 3+ years of experience bringing customer-facing technology products to market
- Excellent oral/written communication skills and extreme attention-to-detail
- Ability to identify metrics/key performance measures and use data to drive decisions that enhance the customer & user experience
- Proficient Microsoft Office skills
- Demonstrated leadership experience in product management

Desired
- Any experience with iterative product development (Agile)
- Any product management experience with a multi-channel retailer
- Any experience using Atlassian products

ABOUT US

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.