Machine Learning Software Development Engineer

Description and Requirements

• Language Model Development: Utilise off-the-shelf LLM services, such as Azure OpenAI, to integrate LLM capabilities into applications, and collaborate with various stakeholders to design and develop state-of-the-art language models.
• Model Training and Evaluation: Train and fine-tune Large Language Models (LLMs) for specific NLP tasks using appropriate frameworks and tools. Possess strong logical thinking abilities to design and construct effective conversational flows, ensuring a seamless and intuitive user experience within the chatbot interactions.
• Research and Innovation: Stay up to date with the latest advancements in the fields of NLP, LLM and ML. Proactively identify opportunities to leverage new technologies for improved solutions.

Additional Job Description

• Bachelor's degree in Computer Science, Engineering, Applied Mathematics, or Linguistics.
• 2+ years of experience in applying large language and generative AI models, including transformers and GPT models.
• Strong programming skills in scripting languages such as Python, NodeJS, R, JavaScript.
• Prior experience to apply Deep Learning, Natural Language Processing and LLM frameworks such LangChain, SpaCy, Facebook AI XLM/mBERT, OpenAI, Hugging Face, Cohere, TensorFlow, PyTorch etc.
• Knowledge/experience in building Chatbots using bot platforms like Dialogflow,Microsoft Bot Framework, IBM Watson, Rasa etc.
• Experience in working with cloud computing systems and services. For example,DocumentAI from GCP and IDP(Intelligent Document Processing) from AWS etc,.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.