Lead Consultant - Digital Workplace (DWP) Program Manager

Role - Lead Consultant Digital Workplace (DWP) Program Manager

Location - Gothenburg Sweden

Compensation - Competitive (including bonus)

Job description
Lead end-to-end Digital Workplace programs, driving workplace transformation, service delivery, governance, financial performance, and stakeholder management across Microsoft 365, End User Computing, Collaboration, Mobility, VDI, and Service Desk domains.

Key Responsibilities

• Lead large-scale Digital Workplace transformation and managed services programs.

• Manage program scope, schedule, budget, risks, dependencies, and escalations.

• Drive governance, reporting, and executive stakeholder engagement.

• Own financial performance, resource planning, forecasting, and change requests.

• Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

• Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

• Coordinate cross-functional, global teams and external partners to achieve business outcomes.

• Identify automation and innovation opportunities to enhance user experience and operational efficiency.

Key Skills

• Program & Portfolio Management

• Digital Workplace & M365 Services

• Stakeholder & Vendor Management

• Financial & Commercial Management

• Risk, Governance & Compliance

• Service Delivery & ITIL

• Leadership & Team Management

• Executive Communication & Presentation

• Success Measures

• On-time and on-budget delivery

• SLA/KPI attainment

• Customer satisfaction and adoption

• Revenue and margin achievement

• Service quality and operational excellence

• Successful business transformation outcomes

Responsibilities -

• Lead large-scale Digital Workplace transformation and managed services programs.

• Manage program scope, schedule, budget, risks, dependencies, and escalations.

• Drive governance, reporting, and executive stakeholder engagement.

• Own financial performance, resource planning, forecasting, and change requests.

• Oversee Microsoft 365, Windows 11, Intune, Teams, SharePoint, OneDrive, and workplace modernization initiatives.

• Ensure delivery excellence through SLA/KPI achievement, quality assurance, and continuous improvement.

• Coordinate cross-functional, global teams and external partners to achieve business outcomes.

• Identify automation and innovation opportunities to enhance user experience and operational efficiency.
Overview
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.