IT Helpdesk Agent
What is IT Helpdesk Agent?
IT Helpdesk Agent is a professional role at Remote Recruitment based in South Africa. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time / Salary: 29000 - 32000 ZAR
Duration: 1794240106
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key responsibilities
- Provide first-line support for hardware, software and account issues
- Log, track and resolve tickets in the helpdesk system
- Reset passwords and manage user access via Active Directory
- Escalate complex issues to second-line support
- Document fixes and update the internal knowledge base
What you'll need
- Experience with Active Directory and user account management
- Experience in a first-line IT support or helpdesk role
- Comfort troubleshooting common hardware and software issues
- Reliable home internet and a quiet space for UK-hours work
- Clear communication when explaining fixes to non-technical users
Nice to have
- Familiarity with remote support tools
- Experience with ticketing systems such as Zendesk or Freshdesk
- A relevant IT certification
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
Originally posted on Himalayas
What skills are required for this it helpdesk agent?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this it helpdesk agent?
This is a Type: Full Time / Salary: 29000 - 32000 ZAR position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794240106 engagement period
How can I apply for this it helpdesk agent?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Remote Recruitment (remote-recruitment)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying