IT Consultant (m/f/d) - Jira ITSM Configuration (Service Management JSM / formerly Jira Service Desk)

Frankfurt am Main 01.07.2026

What is IT Consultant (m/f/d) - Jira ITSM Configuration (Service Management JSM / formerly Jira Service Desk)?

IT Consultant (m/f/d) - Jira ITSM Configuration (Service Management JSM / formerly Jira Service Desk) is an exciting career opportunity based in Frankfurt am Main. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.

Employment Type: Remote possible: false

Work Arrangement: Remote work available with flexible scheduling

Industry: Information Technology & Professional Services

Complete Job Description

To optimize and expand our service processes, we are seeking an experienced freelancer to support us in structuring and configuring our Jira ITSM environment. This project is not for a traditional Jira system administrator handling server or backend maintenance, but rather a process-oriented consultant and configurator. You will act as the interface between our business departments and the technical implementation in Jira. Your responsibilities in the project include: Content Development & Design:...

What skills are required for this it consultant (m/f/d) - jira itsm configuration (service management jsm / formerly jira service desk)?

The essential skills and qualifications for this position include:

Solid project experience in configuration and consulting for Jira ITSM (Jira Service Management). A strong understanding of service processes and the ability to translate business requirements into technical configurations. In-depth knowledge of workflow creation and automation within the Atlassian ecosystem. A clear distinction from administration: your strengths lie in frontend development, customization, process design, and consulting.

Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.

What type of employment is this it consultant (m/f/d) - jira itsm configuration (service management jsm / formerly jira service desk)?

This is a Remote possible: false position offering:

  • Competitive compensation in EUR currency
  • Remote work flexibility
  • Professional development opportunities
  • Modern technology stack and tools

How can I apply for this it consultant (m/f/d) - jira itsm configuration (service management jsm / formerly jira service desk)?

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