IT - Consultant including stakeholders, governance, IT service, SLA/KPI structures, consulting, etc. (f/m/d)

Must-have criteria: Solid experience in creating, coordinating, and implementing performance, service, or operational agreements between organizational units or service providers. References: 4. Demonstrable experience in moderating and managing complex coordination processes with multiple stakeholder groups. (> 3 years of experience) Sound knowledge of developing and designing IT service models, adapting operational processes, SLA/KPI structures, and governance processes. References: 3. Practical project experience in complex corporate or group structures with multiple participating organizational units. References: 3. Pronounced seniority in advising specialist and management levels, as well as experience in preparing decision-making documents for executives. (> 5 years of experience) Desirable criteria: Experience in developing cost, allocation, or billing models for IT services. (Intermediate, > 3 years of experience) Practical experience in modeling and documenting target processes and governance structures. - Number of references: 3 Experience in the organizational development of service organizations or operating models - Intermediate (> 3 years of experience) Experience in defining and establishing service models for SaaS environments. - Intermediate (> 3 years of experience)