CUSTOMER SUPPORT REPRESENTATIVE
What is CUSTOMER SUPPORT REPRESENTATIVE?
CUSTOMER SUPPORT REPRESENTATIVE is a professional role at Questel based in Peru. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Part Time
Duration: 1794214158
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
KEY RESPONSIBILITIES
1. Customer Support & Communication
• Provide prompt, professional support via email and occasional calls in English and Spanish
• Manage, track, and resolve support tickets using a ticketing system
• Assist clients with onboarding and ensure smooth adoption of the platform
• Deliver product walkthroughs and basic training sessions (EN/ES)
2. Troubleshooting & Coordination Issue
•Perform initial investigations of reported technical issues (user error vs. platform issue)
•Document findings clearly and escalate to technical teams when needed
•Act as a liaison between clients and internal teams, ensuring timely follow-up and resolution
3. Documentation & Knowledge Base
- Maintain and update Spanish-language user guides based on English documentation
•Contribute to improving knowledge base content and support workflows
REQUIREMENTS
Education & Experience
• 1–2 years of experience in customer support or a similar client-facing role
•Bachelor’s degree in business, Communications, IT, or a related field is a plus, but not required
•Relevant work experience may be considered in place of formal education
Skills & Qualifications
•Fluency in Spanish and English (written and spoken)
•Experience in a SaaS or tech environment is a plus
• Familiarity with ticketing systems (e.g. Zendesk, Freshdesk, Jira)
• Strong written communication skills; ability to explain technical concepts clearly
Experience with onboarding or product training is a plus
• Problem-solving mindset and ability to work with technical teams
• Strong organizational skills and ability to work independently in a remote setup
• Reliable internet connection and ability to collaborate with a global team
What We Offer
• Flexible part-time schedule (4 hours/day, afternoon/late afternoon)
•Opportunity to grow into a full-time role based on performance and business needs
•Remote work within an international team
•Training and onboarding support
- Competitive compensation aligned with part-time scope
Originally posted on Himalayas
What skills are required for this customer support representative?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this customer support representative?
This is a Type: Part Time position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794214158 engagement period
How can I apply for this customer support representative?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Questel (questel)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying