Customer Service Representative (Project Based - Remote)
What is Customer Service Representative (Project Based - Remote)?
Customer Service Representative (Project Based - Remote) is a professional role at STAFFVIRTUAL based in United States. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Contractor
Duration: 1794143023
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
Job Title: Customer Service Representative (Project Based - Remote)
About the Client: CrunchLabs is an innovative educational technology company founded by former NASA engineer and YouTube creator Mark Rober. The company inspires kids to embrace engineering through creativity and play. CrunchLabs designs monthly build-and-learn subscription kits that combine hands-on projects with engaging video tutorials, making engineering fun and accessible for the next generation of problem-solvers.
Overview: STAFFVIRTUAL is hiring Customer Service Representatives on behalf of CrunchLabs for the holiday peak season. This role is ideal for self-starters with experience in tickets, email, phone, and chat support. You'll thrive in a startup-style environment, working without rigid scripts, and delivering authentic, helpful support to subscribers.
Responsibilities:
Provide responsive, high-quality support across tickets, email, phone, and chat.
Resolve customer issues with empathy, accuracy, and efficiency.
Collaborate with the support team via Slack and Google Workspace.
Manage and track customer interactions using Gorgias.
Adapt to customer needs without relying on strict scripts.
Suggest improvements to enhance customer support processes.
Qualifications:
1 to 3 years of customer service experience, ideally in a startup or fast-paced environment.
Must have prior experience in multi-channel support (tickets, email, phone, chat).
Excellent written and spoken English; natural, conversational communication style.
Strong problem-solving and critical thinking skills.
A self-starter who can work independently in a remote setup.
Must have a reliable laptop and high-speed internet connection.
Willing to work night shift
Familiarity with Gorgias, Slack, and Google Workspace is a plus.
Schedule: GY shift (US time)
Setup: Remote / WFH
Why Join STAFFVIRTUAL?
Competitive compensation package
Remote role with flexibility.
Work with a creative, mission-driven startup in the EdTech space.
Apply now!
Originally posted on Himalayas
What skills are required for this customer service representative (project based - remote)?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this customer service representative (project based - remote)?
This is a Type: Contractor position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794143023 engagement period
How can I apply for this customer service representative (project based - remote)?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
STAFFVIRTUAL (staffvirtual)
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