Customer Service Agent
What is Customer Service Agent?
Customer Service Agent is a professional role at Remote Recruitment based in South Africa. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.
Employment Type: Type: Full Time / Salary: 23000 - 25000 ZAR
Duration: 1794194271
Work Arrangement: Remote work available with flexible scheduling
Industry: Information Technology & Professional Services
Complete Job Description
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.
Key responsibilities
- Respond to customer queries via live chat, email and phone
- Log and track cases accurately in the CRM
- Resolve complaints calmly and escalate where needed
- Follow up to confirm issues are fully resolved
- Spot recurring issues and flag them to the team
What you'll need
- Experience in a customer-facing or support role
- Familiarity with CRM or helpdesk software
- Clear, friendly written and spoken English
- Reliable home internet and a quiet space for UK-hours work
- Patience under pressure and a problem-solving mindset
Nice to have
- Experience in a UK-facing support role
- Familiarity with Zendesk or similar tools
- Exposure to live chat support
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.
Originally posted on Himalayas
What skills are required for this customer service agent?
The essential skills and qualifications for this position include:
Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.
What type of employment is this customer service agent?
This is a Type: Full Time / Salary: 23000 - 25000 ZAR position offering:
- Competitive compensation in EUR currency
- Remote work flexibility
- Professional development opportunities
- Modern technology stack and tools
- 1794194271 engagement period
How can I apply for this customer service agent?
To apply for this position, you have the following options:
Apply Online
Submit your application directly through the original job posting for the fastest response.
Contact Person
Remote Recruitment (remote-recruitment)
Application Tips
- Tailor your application to highlight relevant experience
- Include specific examples of your technical skills
- Mention your availability and preferred start date
- Research the company and role before applying