Contact Center Consultant (m/f/d) Migration & Business Requirements

Essen 17.08.2026

What is Contact Center Consultant (m/f/d) Migration & Business Requirements?

Contact Center Consultant (m/f/d) Migration & Business Requirements is an exciting career opportunity based in Essen. This role offers competitive compensation and the opportunity to work in the technology sector with modern tools and methodologies.

Employment Type: Remote possible: true

Work Arrangement: Remote work available with flexible scheduling

Industry: Information Technology & Professional Services

Complete Job Description

Framework: Duration: August 17, 2026 - June 30, 2027 Location: Remote & in Essen (90/10) Workload: Full-time (40 hours/week) Project Description: The client is gradually migrating its business units to a new, Webex-based cloud contact center. For this company-wide rollout, we are seeking your expertise to capture the business requirements, document them precisely, and successfully transfer existing call flows to the new platform architecture. You will advise the project management team and the...

What skills are required for this contact center consultant (m/f/d) migration & business requirements?

The essential skills and qualifications for this position include:

Several years of practical experience in a contact center environment, as well as in service provision and customer support, are a must. Demonstrable experience in project management is essential. Excellent German and good English skills, both written and spoken (at least C1 level), are required. Willingness to travel for occasional assignments within Germany is necessary. Strong analytical skills, a solution-oriented mindset, and a completely independent work style are also required.

Additional preferred qualifications may include problem-solving abilities, strong communication skills, and experience working in collaborative team environments.

What type of employment is this contact center consultant (m/f/d) migration & business requirements?

This is a Remote possible: true position offering:

  • Competitive compensation in EUR currency
  • Remote work flexibility
  • Professional development opportunities
  • Modern technology stack and tools

How can I apply for this contact center consultant (m/f/d) migration & business requirements?

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